File Name: organizational policies and procedures .zip
Regardless of size or industry, every organization needs to establish a clear set of policies to help guide operations. But what, exactly, is a policy? They cover what employees can expect from the organization employee benefits, vacation leave , what the company expects from employees code of conduct, confidentiality agreements , and what customers and the community can expect from the organization customer service. Now that you know what a policy is, it helps to know the purpose of a policy.
Rather than thinking of policies as a set of rules to follow, think of policies more in terms of their purpose and benefits for both the employees and the organization. While policies offer a variety of benefits, the primary goal they accomplish is to put in writing what the company expects from employees in terms of the behavior, actions, and processes they take in specific scenarios.
This clarity allows employees to know and understand how they should respond according to the mission, vision, values the company establishes. In a nutshell, policies take the guesswork out of what employees should do. Different rules do not exist for different levels of employees. Instead, every employee must follow these guiding principles in the day-to-day routines of their jobs, which is the overarching purpose of HR policies.
In turn, this creates consistent experiences and processes, both internally among employees and externally regarding interactions with customers, vendors, and the general public. This is especially true for new employees as clear policies help them learn quickly the expectations. The same is true for company procedures. While policies set boundaries for decision-making, they do provide a bit of flexibility.
On the other hand, procedures provide step-by-step instructions, checklists, or processes for specific, routine tasks. Establishing the expectations and consistency outlined above allows leadership to ensure the company communicates all laws and regulations to employees. Plus, it ensures employees both understand the policies and know how these policies apply to their day-to-day jobs.
The result? When an organization clearly establishes expectations in writing and incorporates them into the fabric of the corporate culture, this reduces the number of fines and other legal risks for the company. Clear policies allow leadership to institute and solidify best practices throughout the organization. This can be accomplished through both big-picture efforts — such as mission statements, which should be included in the policy manual — as well as through more detailed and specific policies and procedures.
As living documents that change to reflect current needs and risks, policies are truly the heartbeat of an organization. For starters, these consistent guidelines help build trust among employees, helping to drive accountability. Thus, fostering this culture of workplace accountability through the guidance of clear policies helps yield a high-performing company. Another purpose of HR policies? It sets the bar high for the standards the company expects employees to live up to.
For example, a solid foundation of company policies should address areas such as code of conduct and ethics, anti-harassment, and diversity. Such policies should clearly delineate the consequences and actions the company will take if an employee violates these rules and policies.
Again, this circles back to all the goals mentioned above, with all of these elements feeding into and off of each other. Make no mistake — policies and procedures are not a cure-all.
No matter how terrific your policies are, they are no substitute for adequate employee training and supervision, topped off with a deeply ingrained culture of ethics and compliance. Think of company policies and procedures as tools that you can use to achieve all of this, but you cannot simply hand a policy manual to new hires and expect them to fully comply with everything. Policies, therefore, are just part of the equation. Knowing what policies are, as well as their goals, provides a solid base to move forward with creating and implementing effective policies in your organization.
A good first step involves collecting your existing policies together to see what currently exists. Typically, policies are siloed into different departments, which often use different terminology, use different systems to keep them updated, and probably use different templates and formats. This can be a nightmare when aiming for organizational consistency.
Therefore, the best thing you can do to improve the effectiveness of policies is to make them consistent in terms of a common template, format, and language. Also, carry this level of consistency through to where you store your policies by corralling everything into one central location so employees can easily find and access the policies. Leadership needs to provide clear authority to a team of people to manage the policies.
This could be a single person, such as a Chief Compliance Officer , or a team of people consisting of representatives from multiple departments. Regardless of who is at the helm of your compliance efforts, this team should work with subject-matter experts and management to establish these company policies. With a compliance team in place, the next logical step should involve outlining clear approval processes.
What needs to be approved by department heads, or legal, or the CEO, or even the board? And when should this happen? Establish the approval process and timeline up front to avoid any surprises along the way. When it comes to accountability, employees can only be held accountable to what information they were given at the time.
That is why it is so important to be able to track when employees received specific policy updates or revisions. To address this issue, many companies require employees to sign off on policies, attesting that they received, read, and understood the policy. If an issue or a violation occurred, it will be evident what the relevant policy was at that time.
The effectiveness of your policies rests largely in how well your organization communicates, and trains to, your policies. Employees need to understand not only what to do, but also why these guidelines matter to them. Plus, they need to know where they can find this key information.
If your training aligns and even covers the specifics of the policy, it is much more likely that the employee will comprehend what it says, be able to apply it to their job, and comply. Training to your policies offers another way to boost the effectiveness of the policies themselves. The business landscape changes all the time, with new risks and liabilities constantly popping up. This requires a nimble approach to policies, allowing your organization the ability to get ahead of issues by changing relevant policies as needed.
Say goodbye to the days when your company waits for an annual update to its binder full of policies or even lumps multiple policy revisions into a quarterly update. The regulations change too frequently and the risks are a moving target, so you do not have the luxury of waiting to update your policies. You need to communicate the revisions, citing both what has changed and what has stayed the same, which actually helps comprehension.
Because of the fluidity of ever-changing rules, regulations, threats, and risks, it seems antiquated, if not outright risky, to rely on printed policy handbooks and manuals. They are too cumbersome and costly to update with any speed or regularity. You need a modern, digital solution that gives you the flexibility to update, distribute, and track your critical policies. Enter, PowerDMS, a complete policy management solution for modern-day problems.
We securely host, manage, distribute, and track all your policies from a single, searchable system. This means employees never need to guess where to look for the latest information, saving time and eliminating frustration. And this gives you a simplified-but-cutting-edge system to manage the entire creation, review, approval, delivery process. The bottom line? The purpose of policies is to help your organization tie together your mission, vision, values, and culture into clearly written and easily accessible documents for all employees to take to heart.
Skip to content Return to Blog. What Is the Purpose of Policies in the Workplace? Article highlights The goal of policies. What policies are not. How to implement effective policies. The Goal of Policies. Set clear expectations While policies offer a variety of benefits, the primary goal they accomplish is to put in writing what the company expects from employees in terms of the behavior, actions, and processes they take in specific scenarios.
Thank You You will receive our next newsletter in your inbox soon. Reduce risk Establishing the expectations and consistency outlined above allows leadership to ensure the company communicates all laws and regulations to employees. Improves employee performance Clear policies allow leadership to institute and solidify best practices throughout the organization.
Set high standards for all employees Another purpose of HR policies? What Policies Are Not. Download Free Guide. How to Implement Effective Policies. Gather your policies into one system A good first step involves collecting your existing policies together to see what currently exists. Establish a policy oversight and approval process Leadership needs to provide clear authority to a team of people to manage the policies.
Track when employees were given policy revisions When it comes to accountability, employees can only be held accountable to what information they were given at the time. Train to your policies The effectiveness of your policies rests largely in how well your organization communicates, and trains to, your policies. Communicate policy changes when they occur The business landscape changes all the time, with new risks and liabilities constantly popping up.
Wonderful We'll reach back out to you shortly to set up a time to talk. Categories Corporate Policy Management. Let's Chat. Outdated Browser Detected Sorry, your browser version is no longer supported. Please upgrade to at least Internet Explorer 9, or use Chrome or Firefox.
Simply put, well-written policies and procedures allow employees to clearly understand their roles and responsibilities within predefined limits. Basically, policies and procedures allow management to guide operations without constant management intervention. In order to understand why policies and procedures are so important we need to know what they are, and the differences between them. Policies identify the key activities and provide a general strategy to decision-makers on how to handle issues as they arise. A well-written procedure will also help eliminate common misunderstandings by identifying job responsibilities and establishing boundaries for the jobholders. Good procedures actually allow managers to control events in advance and prevent the organization and employees from making costly mistakes. Policies and procedures are required when there is a need for consistency in your day-to-day operational activities.
Creating policies and procedures, as well as process documents and work instructions, can take months of research and writing. But, consider this: Well-crafted policies and procedures can help your organization with compliance and provide a structure for meeting and overcoming challenges, both big and small. This article provides you with guidance on how to prepare for, research, write, review, and publish policies, procedures, and work instructions to get the best result for all stakeholders. Experts discuss the unique roles of each document in an organization, and downloadable checklists supply you with detailed guidance for the document creation process. While the terms are frequently mentioned together, policies and procedures serve different roles.
For example, a staff recruitment policy could involve the following procedures:. Why you think it is important for organisations in the CSI to have policy and procedures? Most community service organisations will have in place policies and procedures that govern and regulate privacy and confidentiality of client information.
Company policies and procedures establish the rules of conduct within an organization, outlining the responsibilities of both employees and employers. Company policies and procedures are in place to protect the rights of workers as well as the business interests of employers. Depending on the needs of the organization, various policies and procedures establish rules regarding employee conduct, attendance, dress code, privacy and other areas related to the terms and conditions of employment.
Regardless of size or industry, every organization needs to establish a clear set of policies to help guide operations.
Your email address will not be published. Required fields are marked *