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Social Work And Social Welfare An Invitation Pdf

social work and social welfare an invitation pdf

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Digital Transformation of Learning Organizations pp Cite as.

Social Work and Social Welfare: An Invitation is a best-selling text and website for introduction to social work courses. It provides students with the knowledge, skills, and values that are essential for working with individuals, families, groups, organizations, communities, and public policy in a variety of practice settings. Students will read accounts of real-world social work, such as in Chapter 8 where thirteen social workers share their experiences in twelve different practice settings, including health and mental health, criminal justice, school, public health, and rural settings. Social workers describe working with children and families, immigrants and refugees, military veterans and families, older adults, persons with addictions, and persons with disabilities. This edition also includes new profiles of social workers and one older adult that depict individual journeys, contemporary practice areas, and challenges.

From Charitable Volunteers to Architects of Social Welfare: A Brief History of Social Work

Digital Transformation of Learning Organizations pp Cite as. Digitalization will extensively change what kind of social services social welfare states will provide in the future and how these services are delivered.

In addition, organization and financing will alter fundamentally. In Germany, a greater part of social services is organized by social welfare organizations. Digitalization will not only change social services, but also social welfare organizations. Until now, systematic concepts about responsible digital transformation for social welfare organizations are missing and there are no models for social welfare organizations to initiate, design and implement social innovation processes.

This chapter gives an overview about organizational development and innovation in the context of social services. In recent years, the debate on digitalization played an increasingly important role in welfare organizations. However, the term digitalization is used to describe a variety of different things Hess : 1 A narrow use of the term refers to the binary coding of analogue information and thus to make it available for data processing in computer systems, for example, when scanning a paper document.

We do not understand digitalization in a narrow technical sense, but rather focus on aspects of social and organizational embedding and contextualization of socio-technical systems. Digitalization is already an integral element of social welfare organizations: Information systems support professionals during anamneses, planning, accounting, administration and documentation Gillingham et al. Some organizations use online counselling, and even the usage of chatbots to support social services is debated Waag et al.

Another technology strongly discussed is the application of decision support systems Bastian ; Schneider and Seelmeyer ; Gillingham et al. Those systems are algorithm-based and make use of big data analysis. In addition, assistive technologies support social services Klein ; Schiffhauer Using those sorts of technology can have great impact on organizations, professionals and clients Kutscher et al.

Digitalization should be handled and reflected by social welfare organizations in respect of four dimensions: risk, chance, responsibility and necessity Schiffhauer : Digitalization poses multiple social and ethical challenges like substitution of employees or surveillance , which must be observed and evaluated in terms of the goals of social organizations.

Chances of digitalization present themselves in opening up opportunities for the employees and addressing social services e. Social organizations need to take the responsibility of actively monitoring and constructing the effects of digitalization for the benefit of the people and to enhance social compensation, as counteracting discrimination is one of the major tasks for social welfare BAGFW Finally, digitalization is a necessity as it is essential to reduce costs or improve services and disruption of traditional social services can already be identified e.

These four dimensions elucidate the importance for a responsible digital transformation of social welfare organizations understood as a continuous organizational process of change.

Thereby, the integration of innovative technologies has to be considered, which transform products, services, business processes and business models. However, there is no blueprint on how social welfare organizations could go through this digital transformation process. Common innovation and organizational development processes cannot be applied easily as social welfare organizations differ from industrial companies Eurich et al.

Accordingly, there are hardly any models for social services to initiate, design and implement social innovation processes Parpan-Blaser , p. Furthermore, there is a lack of systematic concepts for the evaluation of technologies for usage in welfare organizations Buhr et al. In this respect, it is necessary to adapt procedures from the context of technology development to the requirements and general conditions of social welfare organizations and at the same time to develop suitable models for introducing and anchoring digital technology as a social innovation in the organizations.

Without recapitulating the scientific discourses on organizational change processes, at least a well-founded classification of the case study outlined below should be made. The procedure developed there is based on reflexive approaches of technology development, characterized by a strong emphasis on user-centricity and the inclusion of ethical aspects. These approaches are not limited to the aspect of technology development but are extended by elements of organizational development as well as critical success factors of change processes.

As a basis for this, fundamental aspects for a successful organizational development in social welfare organizations will be worked out in the following in order to link this in a next step with existing frameworks and methods from the context of technology development such as Responsible Research and Innovation RRI , Design Thinking and Human-Centred Design HCD for interactive systems.

Discussions about and management of transformations in welfare organizations should involve organizational-theoretical considerations. Classical organizational models in the tradition of Max Weber assume that organizations are essentially structured by rationality of purpose. However, recent approaches in organizational sociology point out that such rationalities of purpose have a legitimizing rather than an instrumental function in the control of the organization Grunwald These findings can be used as analytical starting points for the processes of organizational learning and organizational development in the context of digital transformation.

Out of the broad spectrum of organization-related theories, analyses and concepts, those dealing with organizational change processes are of particular relevance to the following considerations cf.

There are many findings on barriers to organizational change, as well as on the prerequisites, principles, phase models and methods for successful change. However, usually, they are not clearly defined and show some overlaps. Core elements of almost all models of organizational development and at the same time critical success factors of change processes are employee participation and transparency of communication about the process Frey et al. Frey and colleagues point out that change processes can lead to uncertainty among employees.

They suggest that employees should participate at the change process, so that they can re gain control over the situation. This could lead to a stronger identification of the employees with the project and further on motivate and encourage their involvement. In addition, there should be a clear goal and vision set up and communicated in a transparent way to everyone involved.

A common mutual awareness is seen as a basic principle for a successful change management process. A close connection between technology and organization is also central to concepts such as innovation management cf. Hauschildt et al. However, the methods developed there, which are usually designed for the corporate context, cannot be easily transferred to the field of social work and welfare organizations.

There are three types of organization that predominate in the field of social work in Germany: 1 state agencies and administrations, which can act both as funding partner and provider of services, 2 welfare organizations and 3 social economy enterprises, whereby in practice, different hybrid forms of the latter ideal types occur. In order to connect these multiple rationalities productively, additional communicative spaces are needed.

The characteristic of social welfare organizations as pluralistic or hybrid organizations is important for the design of innovation and transformation processes: In contrast to routine and projects, innovations are characterized by the fact that neither path nor goal is clear and must be developed first.

Nevertheless, innovations are always risky as well as the resources used for them. The goal is to help, to empower them and to increase their well-being Homfeldt , p. Therefore, it can be stated that working with those people implies moral and legal components Klatetzki , p. Social services in particular have a moral component, since clients are often affected by social problems, which are anchored in the social structure of a society. These can change depending on the current norms and values of a society, so social services also require analytical reflection Kessl and Otto , p.

For example, in their work, professional social workers refer to a code of ethics that includes human rights and social justice DBSH , p. Thus, social welfare organizations have to focus on the social and ethical aspects of digital transformation and innovation processes. RRI is a rather open framework for an ethically oriented design of research and development processes and has its roots in the context of European research policy and funding.

Design Thinking is a methodological approach that aims at the development of user-oriented, innovative problem solutions by combining different creativity techniques and a high degree of interdisciplinary cooperation. HCD in turn represents a process model especially for development of interactive technical systems, which also includes standards for this.

The core problem of responsible innovations and digital transformation is that the effects must be anticipated in advance, but the consequences cannot be predicted with certainty until the innovation is developed and used. At the same time, it is difficult to alter the innovation, when it is widely distributed, so-called path dependence Collingridge Using the framework of RRI is one way to anticipate the impacts before and during the innovation process.

Although there is no widely accepted definition of RRI Bogner et al. RRI is an iterative and multi-actor-integrating approach to direct and control research and innovation in a normative way, for example, based on sustainability or social desirability Lindner et al.

For the implementation of the RRI framework, four dimensions are proposed Owen et al. Deliberation includes an inclusive approach, transparency of the project in the organization as well as in the public, open discussions and debates with stakeholders. The dimension anticipation encompasses the description and the analysis of potential un- intended impacts, including methods like technology assessment Owen et al.

This approach is therefore also suitable for identifying innovation potential in social welfare organizations. HCD is a tool for the development of hardware and software to enhance human-machine interaction focusing on human factors. These two processes can be combined well with each other. Although Design Thinking and HCD focus on human factors, the ethical evaluation and the focus on responsible innovation is not given enough attention.

As it was stated before, ethics and responsibility should be the focus of innovation management in social welfare organization. Thus, Design Thinking and HCD could be combined with methods like RRI for a responsible development and integration of innovations in social welfare states.

Therefore, even if there are no specific models of innovation processes for social services, innovative methods such as Design Thinking Hartmann , p. The organization has more than 1. As systematic concepts about the assessment of technology usage and how to integrate technology in social welfare organizations were missing, different concepts like RRI, Design Thinking and HCD were adapted and used to develop a concept for the digital transformation of the ASB NRW e.

Thereby, important insights of change management processes were included like participation of the team and transparency about the process Frey et al. Of course, it has to be mentioned that digital transformation is a process and never is completed. In addition, processes in reality are never conducted as an ideal type.

Participation and transparency are important elements of successful change management processes Frey et al.

First a literature research and a qualitative organizational diagnosis were conducted. The qualitative organizational diagnosis was based on the results of a previous organization development process: all relevant documents were analysed regarding to their importance for digitalization. Thereof a preliminary digitalization process was conducted. Based on this guideline, two medium-term strategies were developed to achieve the stated goal.

Therefore, the digitalization process was presented at academic conferences as well as at workshops for professionals and peers. Beneath transparency, this also enhanced collaboration and communication between academics and society, congruent with the RRI approach Lindner et al. The testing and application of this strategy are described in the following.

Impulses are often an important prerequisite for innovations Guldin After a visit to the virtual reality VR time travel through the historical Cologne, the idea emerged to use the immersive experience of VR in the first aid training. This approach fulfilled the function of opening up employees to the later process of integrating such technologies and arousing their interest, as described early on by Lewin as the first phase of Unfreezing for change processes.

Afterwards, the planning of the project began. For this purpose, an interdisciplinary project group was formed. The third phase focuses on determining the user requirements of the product. For this purpose, a workshop involving all stakeholders e. The previously considered context of use was put up for discussion RRI-dimension: responsiveness and expanded by the group of experts.

The selection of the training units to be implemented in VR was carried out in a participatory manner with Design Thinking methods such as brainwriting, clustering and brainstorming. In order to extract the usage requirements for the VR application, the most important points were collected and written on maps in a brainstorming session.

In particular, this discussion was accompanied by a lively debate on the goals, motives and consequences RRI dimension: reflexivity.

ISBN 13: 9781138819498

The programmes will commence on 3 September Applications will close on 28 February For information of the programmes, please click here to visit the website of The Open University of Hong Kong. You may also click here for submission of application Only online application is accepted. To collect views from personnel directly involved in the processing of CR cases, the 1st round focus group meetings were held in March

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social work and social welfare an invitation pdf

Social Work and Social Welfare: An Invitation / Edition 4

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Social Work & Social Welfare: An Invitation (3rd ed.)

Website for reading and printing Acrobat Documents. The objectives of the Scheme are to promote the local economy of outlying islands, and reduce the transportation cost of organisations for holding activities. Interested organisations may make application to the Transport Department. For details, please refer to the website of Transport Department Click here or call Call Centre. Applications within the social welfare schedule for the above funding should be submitted to Lotteries Fund Projects Section before 12 May

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[PDF Download] Social Work and Social Welfare: An Invitation (New Directions in Social Work)

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3 Comments

  1. Alacoque J.

    13.04.2021 at 07:28
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    The development of social work in the United States reflects an ongoing synthesis of ideas derived from many different cultures.

  2. Kingsombrantsamp

    14.04.2021 at 05:03
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  3. Odina B.

    17.04.2021 at 19:32
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    Social Work and Social Welfare: An Invitation is a best-selling text and website for introduction to social work courses. It provides students with the knowledg.

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